Get Jewel Returns & Exchanges
Returns & Exchanges
At Get-Jewel.com, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return or exchange an item. Therefore, we offer a one-of-a-kind return and exchange policy of 60-360, which means you have 60 days to return an item for a refund and 360 days to exchange an item for another product of equal or greater value. Please read our policy below to ensure a smooth and hassle-free return or exchange process.
If you are not satisfied with your purchase, you may return it for a full refund within 60 days of purchase. To be eligible for a return, the item must be in its original condition with all original packaging, certificates, and collateral material included. You must obtain a Return Authorization Number by emailing us at email@example.com before shipping the item back to us.
Please note that the following items cannot be returned or exchanged:
- Custom or personalized orders
- Any item showing signs of wear or alteration
- Items on sale
- Damaged items
- Resized items (resizing a rough diamond ring band is considered a custom order, therefore it is final sale and non-returnable)
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Please note that we do not refund shipping costs, and you will be responsible for the return shipping cost.
If you want to exchange your purchase for another product of equal or greater value, you may do so within 360 days of purchase. To be eligible for an exchange, the item must be in its original condition with all original packaging, certificates, and collateral material included. You must obtain a Return Authorization Number by emailing us at firstname.lastname@example.org before shipping the item back to us.
Once we receive your exchanged item and verify its condition, we will ship the new item to you within 5-7 business days. Please note that you will be responsible for the return shipping cost and any price difference for the exchanged item.
How to Make a Return/Exchange
To make a return or exchange, please email us at email@example.com to obtain a Return Authorization Number. Write this code on the outside of the box you are returning. You must include all original packaging and collateral material, including the certificates. If your certificates are not returned, you will be liable for the replacement cost, which will be deducted from your return. For security reasons, do not write Get-Jewel anywhere on the outside of the box.
How to Package Your Return/Exchange
Ship your package via a traceable and insured carrier, such as USPS Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Get-Jewel.com. Use the address provided on your invoice: Get-Jewel.com, 123 Main Street, Suite 100, Anytown, USA 12345. For items over $25,000, please contact us directly for shipping instructions. You must follow these instructions exactly. Failure to do so may prevent the processing of your return. Get-Jewel.com is not responsible for loss or damage of return shipments.
Voiding a Return
Upon receiving your item, it will be checked by our returns department. Any item showing signs of wear, altered in any way, or resized cannot be returned. Items without a Get-Jewel.com Return Authorization code and improperly packaged or insured will be refused receipt.
We do not charge a restocking fee for exchanges or returns.
Thank you for shopping at Get-J