Returns & Exchanges

What is your Return Policy?

Diamond in the Rough thrilled to have you as a customer and we want you to have a unique shopping experience with us! therefore we offer oOnline Purchase only a 14-day return policy. If you wish to return or exchange your item you will need to return the item in its original condition within 14 days of purchase. You must obtain a Return Authorization Number and include all packaging and certificates in your return.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective and you note us within 24 hours from shipment recived.

The items that we can't accept for returns are:

  • Custom or personalized orders
  • Any item showing signs of wear or altered.
  • Items on sale
  • Resizing - Any resiing of a rough diamond ring band is considered a custom order therefore it is final sale and non-returnable.

How do I make a return/exchange?
Please email us at ditrjewelry@gmail.com and you will be given a return authorization number. Write this code on the outside of the box you are returning. You must include all original packaging and collateral material, including the certificates. If your certificates are not returned, you will be liable for the $200 replacement cost which will be deducted from your return. For security reasons, DO NOT write Diamond in the Rough anywhere on the outside of the box.

How do I Package my return/exchange?
Ship your package via US Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Diamond in the Rough (FedEx and UPS will not insure merchandise you ship valued over $500). Do Not write Diamond in the Rough on the outside of the box – only DITR, LLC. Use the address provided on your invoice: DITR, 2401 Fountain View dr. Ste 100 Houston, TX 77057. For items over $25,000, please contact us directly for shipping instructions. You must follow these instructions exactly. Failure to do so will prevent the processing of your return. Diamond in the Rough is not responsible for loss or damage of return shipments.

What voids a return?
Upon receiving your item, it will be checked by our returns department. Any item showing signs of wear, altered in any way or resized cannot be returned. Items without a Diamond in the Rough Return Authorization code and improperly packaged or insured will be refused receipt.

Do you charge a restocking fee on exchanges or returns?
No, we do not charge a restocking fee.